January 17, 2019
Have you Experienced Excellence in Member Service?
Would you like to recognize a Credit Union employee for their exceptional member service?
Southern Mass Credit Union will present the “Excellence in Member Service Award” during the March Annual Meeting to an employee nominated by you, our Members, for delivering outstanding service during 2018.
To nominate an employee, fill out the Excellence In Member Service Nomination Form or write a detailed letter explaining the exceptional service you experienced during the 2018 calendar year.
Please send letter or completed form to:
Suzanne Catraio, VP Marketing, Southern Mass Credit Union, 123 Alden Rd, Fairhaven, MA 02719
Deadline: February 15, 2019
CEO Carmen Sylvester is pleased to introduce the Credit Union’s new senior management team:
Michael Gago, Chief Lending Officer, came to Southern Mass Credit Union in June of 2018 from Centerville Bank with an extensive background in various aspects of consumer, residential, wholesale, and commercial lending; financial management; asset management; and financial analysis. As Chief Lending Officer for SMCU, he develops and implements products and services for Commercial, Residential, and Retail Lending and maximizes portfolio growth through effective planning, development, and implementation of lending strategies. He holds a Bachelor of Science degree in Finance from Bryant University and an MS in Accounting and an MBA in Finance from Bentley University.
Jackie Bobola, Chief Financial Officer, has primary oversight responsibility for Accounting, Financial Management and Reporting, Asset Liability Management, Investments, and Facilities. Jackie joined the SMCU team in 2018, bringing with her more than 15 years of accounting and leadership experience, most recently as Controller at Direct Federal Credit Union in Needham. Jackie is a bottom line-focused financial leader who ensures the safeguarding of assets through the development, implementation and monitoring of proper internal controls, risk management, and asset/liability management. She holds a Bachelor’s degree in Accounting from Stonehill College.
Debra Tower, Vice President Branch Administration, has been part of the SMCU team for more than 20 years. Her most recent experience prior to joining the senior management team was as Member Services Manager. In her current position, she is responsible for the operation and facilitation of front-line products and services, including the School Savings Program, and directs the operations and staff of five full-service and school branches. She has served as financial counsel, facilitator, and volunteer for several community organizations.
Susan St. Pierre, Vice President Information Technology, joined SMCU’s senior management team in July 2018 from HarborOne Bank with 29 years of experience in the financial industry, focused on information technology, risk management, and vendor direction. She is tasked with managing the Information Security and Enterprise Risk function of SMCU. In this critical role, she implements and maintains policies and goals that support the organization's IT needs and ensures the proper functioning of the information processing system with the primary goal of safeguarding sensitive data.
Stephanie Medeiros, Vice President Operations, ensures the optimal performance of SMCU’s operations. Previously with Fall River Municipal Credit Union, Stephanie has 16 years of experience in the financial industry. In her new senior management role, Stephanie is responsible for the daily management of retail loan servicing and deposit services, and is instrumental in developing new products and services for the Credit Union. She holds a Bachelor of Science degree in Operations Management and Master of Public Policy degree from the University of Massachusetts Dartmouth.
Kimberly Trahan, Vice President Human Resources, joined the senior management team at SMCU in August 2018. Kim has 22 years of Human Resource experience in the financial services industry having previously been with Fall River Municipal Credit Union and Bank Five. She is well equipped to manage all aspects of the SMCU’s Human Resource Department, including benefits administration, hiring, payroll administration, compensation programs, training, and development. Kim has an Associate Degree from Bristol Community College and a Certificate from Babson School for Financial Services.
Suzanne Catraio, Vice President Marketing, came to SMCU in September 2018 from Bridgewater Savings Bank with a strong background in advertising, public relations, and strategic planning, including more than 18 years’ marketing experience for financial institutions. Her academic credentials include a Master of Business Administration degree from Bryant University and Bachelor of Science degree in Marketing from the University of Massachusetts Dartmouth.
Pictured in front, from left to right: Carmen Sylvester, President and CEO; Kimberly Trahan, Vice President Human Resources: Stephanie Medeiros, Vice President Operations. Back row, left to right: Jackie Bobola, Chief Financial Officer; Debra Tower, Vice President Branch Administration; Suzanne Catraio, Vice President Marketing; Michael Gago, Chief Lending Officer; Susan St.Pierre, Vice President Information Technology.
Effective February 5, FinanceWorks will now be Money Management. Many of the existing FinanceWorks experiences will continue to be available in Money Management, but with a new redesigned look and feel.
What is similar?
Money Management is accessible from the Online Banking menu by clicking the tab located on the menu bar
Outside account aggregation
Ability to split categories and flag as personal or business
Budgets based on spending history
What is changing?
The spending widget on the home page is being replaced with a budget widget
Tax Watch is being replaced with a broader category that includes donations and child care expenses
*Note some options are only available through CU Online and are not available through the SMCU mobile app.
What is new?
Debt payoff forecasting
Detailed Net Worth analysis and ability to track Savings and Retirement goals
Text alerts in addition to email alerts
Will everything migrate from FinanceWorks to Money Management?
Most account information for both hosted and outside accounts will migrate.
Up to 18 months of transaction history will migrate
For security reasons, outside login credentials will not migrate. However, once you provide your outside account login, credentials will aggregate successfully from that point forward.
Budgets will not migrate
Goals will not migrate