Traveling Alerts and Blocked Foreign Transactions
Before you travel outside the United States and if you plan to use your SMCU debit or credit card, please contact the credit union prior to travel.
SMCU Fraud Prevention Services (FPS) monitor debit and credit card activity 24/7. If they notice or suspect there is unusual or suspicious transaction activity on your card, our fraud prevention services will shut down the ability to use your card if they are unable to reach you and verify that those transactions are indeed yours and not fraudulent transactions. By alerting us of your travels outside the United States, we can flag your card during your travel period of the countries in which you will be traveling to avoid a card shut down.
Due to increased fraudulent debit and credit card activity of which we have become aware, we have found it necessary to block transactions from certain regions of the world. Please contact FPS in our Support department for specific regions.
Additionally we have been alerted to fraudulent eCommerce transaction activity occurring at merchant websites in the following countries and therefore have found it necessary to block eCommerce transactions originating from merchants located in certain regions. Contact FPS in our Support department for additional information.
If you wish to use your card in blocked areas of the world while you are traveling, please notify us prior to traveling so that we may "unblock" your card during the specific time frame you will be traveling in that region of the world. Contact us at 508-994-9971 during regular business hours and ask for Support Services so they may assist you.
*Please note, these lists are subject to change on a daily basis.